Answers to general questions you might have on our services. Please contact us for any specific questions.

1. What is GymPal?

GymPal is a Gym Management Software which helps gym instructors, coaches and fitness teachers to keep track of their studio and members which basically helps them manage their fitness center easily.

2. How does it help the gym?

GymPal will decrease your workload significantly, you no longer need to keep written records of your members' health, workouts, payments or attendance. They'll be all accessible with one click of a button. Also, your members will pay you in time with our state of the art notification system. You will be alerted of the unpaid member visits and your members will be too.

3. What does it offer the members in the gym?

GymPal gives you access to a free mobile application to track your health and many more if your fitness center uses GymPal software. More over your fitness coach will be more informed about your health thanks to our powerful analytics, they will be able to serve you better.

4. Who can use GymPal?

Anyone who teaches health or fitness related subjects to a set of students can use GymPal to manage them. It may include, Gyms, Fitness coaches, Yoga studios, Karate classes, Boxing classes, Dancing classes or it can even be a sports club.

5. What do I need to use GymPal?

You only need a device with an active internet connection to connect to our application. What you do in GymPal will be saved in our servers and you don't have to worry about anything. You can login to GymPal from anywhere in the world.

6. Does it consume a lot of data to use GymPal?

Our system communicates with each other mostly with only JSON strings. Which means, you don't have to worry about huge data consumption, we'd be suprised if our service used even 10 Megabytes under normal usage.

7. Is GymPal secure?

Our system is compliant to latest security standards. All communications are handled with SSL (Secure Sockets Layer) which means your data is encrypted when they're communicated between servers. Also, we have used layers of security algorithms to keep you safe from any intrusions. So yes, you could say GymPal is secure.

8. Will GymPal servers be always up and running?

GymPal is hosted in AWS (Amazon Web Services) which means you can be assured that the servers are up 24/7 unless we close for maintainance; which is not very often.

9. Where is my data stored?

Your data is in the secure hands of AWS and they're stored in the United States of America.

10. What's the cost of using GymPal?

Our pricing is very simple, we charge for the number of active members in your gym per month. For Sri Lanka it's only Rs.30/- for one member per month. So if your gym has 100 members, you only need to pay Rs. 3,000/- per month. Learn more about how to pay GymPal from here

11. How does GymPal billing work?

GymPal services are charged monthly. Your bill will be calculated every month. You can find out when you're billed in Settings page. All users get 7 days grace period to make a payment, if you fail to pay in time your services might be temporarily shut down until full payment is done. Learn more about how to pay GymPal from here

12. How do GymPal determine if a member is healthy or not?

GymPal uses Adolphe Quetelet's Body Mass Index formula to determine if the member is healthy, overweight, obese or underweight.

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